Help
Stuck on something?
Four ways to get unstuck, in the order that usually gets you an answer soonest. Support is unlimited on every fuel plan, including Starter.
Search the knowledgebase
Most questions already have an answer written down. This is the fastest route by a distance, at any hour.
Open the Help DeskChat with support
The chat widget on the Help Desk is staffed around the clock, and it is unlimited on every fuel plan. No ticket allowance, no fair-use asterisk.
Start a chatTalk to somebody
Call or text the line and Sadia answers. Fastest when something is urgent and costing you money right now.
Call usThe 24/7 Help Desk is genuinely unlimited on every plan. Fuel hours are a separate thing entirely, and you never spend them on asking a question.
About the Help Desk
Search the knowledgebase or start a chat. It is staffed around the clock and it is unlimited on every plan. It runs on a separate system at help.insertfuel.com, which is why the link opens in a new tab. We are moving the knowledgebase into our own platform over time, and nothing you have bookmarked will break when we do.
The 10-Step Playbook
Ninety-five actions in the order they need doing. A surprising number of support questions are answered by finding your step on it.
Weekly Coaching with Basim
Thursdays at 1:00 PM Central. Bring the thing you are stuck on and get it worked through live.